Voiding Payment Transactions
Case fee and miscellaneous payments can be voided if the till has not been closed and deposited.
To void a payment transaction:
1. View a payment for case fees or miscellaneous fees.
2. Click Void (ALT+V).
3. The Void Payment dialog box displays a description of the payment being voided and asks for confirmation in order to continue.
4. Type a comment about the void. Click Image for additional space. Click Image to check the spelling of the text entered.
5. Click Yes (ALT+Y) to save the new void transaction.
The new voided payment transaction is added to the Transactions table on the case Financial tab. Click the row containing that transaction to access the View a Payment (Voided) dialog box.
Related Links
Canceling, Voiding, and Reversing Transactions (Parent Topic)