When processing a payment where the payment total is greater than the balance for the items selected or greater than the fees
and charges due, the Select Change Due Method dialog box prompts you to select how you are handling the change due back to the payor.
To select a change due method:
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The following options may be available on the Select Change Due Method dialog box:
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Select Issue Change from Drawer (ALT+I) to issue cash and change to the payor. This option is only available if the tender method used allows change to be
issued from the drawer.
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Select Refund at a Later Date (ALT+R) if change will not be issued from the drawer at the current time. If there is more than one case on the transaction,
you will be prompted for the case to associate the overpayment. This option is not available with miscellaneous payments.
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Select Create an Adjustment for Overpayment (ALT+C) if you do not want to issue change or a refund but instead want to add an adjustment transaction to correct the amount
overpaid. This option only is displayed if the payment type selected does not have a defined threshold or if the overpayment is above the threshold.
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Click Save (ALT+S) to accept the change due method and return to the posting dialog box. |