Maintaining Case Event Type Codes
Case event type codes are the types of events that are grouped together for filtering and sorting purposes.
To set up case event type codes:
1. Click Administration from the navigation menu. Click Events in the System Codes section, and then click Case Event Types.
2. Select one of the following methods:
•  Click Image to create a code, and enter a code word.
•  Click an existing code to modify.
3. Complete the displayed Case Event Type code fields.
4. Click Save (ALT+S).
Related Links
Case Event Type Code Fields
Event Codes (Parent Topic)