Service Default Fields for Case Event Type Codes
Complete the following fields to add service default information that is added to a case when a case event of the current
type is applied.
Service Default Fields
| Field Name | Field Description |
|---|---|
| Case Category | From the drop-down list, select the case category to which to apply the service default information.
Each case category can have only one service default configuration. Case categories that already have a service default configuration
are not displayed in the Case Category drop-down list.
|
| Service Type | From the drop-down list, select the default service type for the case event type. |
| Anticipated Method | From the drop-down list, select the default anticipated service method for the case event type. |
| Anticipated Server | Type the name the default anticipated process server for the case event type or click  to search for a server.
|
| Comment | Type a default service comment for the case event type. |