Maintaining Case Type Codes
When a new case is added, users must indicate what type of case they are adding by selecting a case type code. Since these
case type codes are user-defined, you can set up a code for each type of case entered in your office, which allows you to
create very specific case types.
To set up case type codes:
|
1. |
Click Administration from the navigation menu. Click Cases in the System Codes section, and then click Case Types. |
|
2. |
Select one of the following methods:
|
• |
Click  to create a code, and enter a code word.
|
|
• |
Click an existing code to modify. |
|