Case Queues
Case queues allow you to review a list of eligible cases (for example, cases that may be eligible for document retention). Click Image in the Mark column next to an item in the queue to mark it with Image.
Case Queue Options
Option Name Description
Sort Select the order in which you want the data to be displayed.
Make Complete Click this option to mark selected items as complete. If the queue is configured in a workflow path that has a queue for completed items, then the item is moved to that queue.
Make Ready
Click this option to mark the selected cases as ready. Only cases marked as ready are processed by the schedule queue job. Cases marked as ready are displayed in blue text.
Note: If a case is selected to be moved, deleted, or set as pending, and the case is currently being processed by the schedule queue job, an error message is displayed.
Make Pending Click this option to change the selected cases from a ready or error status to a pending status. Cases marked as pending are displayed in black text.
Move Click this option to move a case to another case queue. This option is only available on cases with a pending or error status.
Delete Click this option to remove a case from the queue. This option is only available on cases with a pending or error status.
Refresh Click this option to refresh the list of items in the queue.
Items
Option Name Description
Previous (ALT+P) / Next (ALT+N) If there are multiple pages of records, click Next to go to the next page and Previous to go back to the previous page.
Case Number Type the number assigned to a case.
Show Select a filter from the drop-down list.
The following information is displayed in the Items table:
•  Case #
•  Style
•  Case Type/File Date
•  Case Status Date
•  Status/Date