Copying Cases
If you have the appropriate rights, you can create a new case by copying an existing one.
To copy a case:
| 1. | Click Copy a Case from the Quick Links section of the Case Manager Home page. |
| 2. | Select a location for the case. The Copy Case dialog box is displayed.
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| 3. | Click  in the Case # field to select a case to be copied.Once a case number is selected, the case type and style are displayed at the bottom of the Copy Case dialog box.
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| 4. | Select how the case is related from the Make Related drop-down list. Note: This step is optional. |
| 5. | Click Save. |
A skeleton case is created based on the case you selected in the Copy Case dialog box.