| Field Name | Field Description |
|---|---|
| After n Item is “Overdue” | Select the check box and complete the free-text field with the amount of time that must pass before an item is considered overdue and escalated. |
| After n E-mail | Select the check box and complete the first free-text field with the amount of time that needs to pass before an item is escalated.
In the E-mail field, type the e-mail address to where the escalation must be sent.
|
| After n Move to Queue | Select the check box and complete the first free-text field with the amount of time that needs to pass before an item is moved
to the queue.
In the Move to Queue field, select the queue to send the item to once the amount of time entered in the free-text field has passed.
|
| Field Name | Field Description |
|---|---|
| Move to Queue | Select the queue to move the items to once the items are completed. |