Service Type Code Fields

System-Wide Code and Description Fields

Field Name	Field Description
Show this code for Location	Select this check box to enable the code for the selected location.
Use for API only	Select this check box to indicate that the code is only for use with an application program interface (API).
Code	The code word you previously entered is displayed here, but you can enter a different code if needed. If you enter a code word that has already been assigned to another code, a warning message is displayed, as codes must be unique. Code words can contain numbers and uppercase or lowercase letters. You can also include periods, dashes, underscores, and parentheses. The word ALL cannot be included in the code word, regardless of case.
Description	Type a description for the code.
Mappings (ALT+M)	This option is not available for all codes. If mapping is available for the code, click this link to map codes in Odyssey to state-specific codes.

System-Wide Effective Information Fields

Field Name	Field Description
Effective Date	If the code is not available until a specific date, enter the date that the code becomes available.
Obsolete Date	If the code becomes obsolete (meaning it is no longer used) or will become obsolete at some point in the future, enter an obsolete date. The code is considered to be inactive when it reaches the obsolete date and remains obsolete until the date is removed or changed to a future date. When a code is made obsolete, it is no longer accessible to the users and cannot be selected.

Case Categories

Type the case category codes to include. Separate each code with a comma or semicolon. Type All to include all available codes. Click

, or press F4 to search for and select multiple codes.

Location Service Types Behavior

Field Name	Field Description
Service Number Format	Select a service ID format code from the drop-down list.
Service Number Pool	Select a service ID pool code from the drop-down list.
Warn for duplicate Service Numbers	Select this check box to warn users if a duplicate service ID number will be created when adding or modifying a service event. This validation occurs for both system-assigned and manually created service ID numbers.

Form Information Fields

Field Name	Field Description
Case Category	From the drop-down list, select the case category to which the event code should belong to add this form information.
Form	Click to select the form to add to this event code.

Service Type Form Information Fields

Field Name	Field Description
Prompt for Response Due	Select this check box to make the Calculate Response Date Based On fields on the Service Types dialog box required.
Require Person to Serve	Select this check box to make the Person to Serve field on the Service Tracking dialog box required.
Require Requested by Party	Select this check box to make the Requested By field on the Service Detail dialog box required.

Calculate Response Date Based On

Field Name

Field Description

Fixed/Program/Ask User

Select one of the following options:

•

Fixed

Select this option to calculate the service response date based on a fixed number of days.

•

Program

Select this option, then select an option from the drop-down list to calculate the response date.

•

Ask User

Select this option to prompt the user for a response date when adding or modifying the service.

# of Days From Service Date

This field is only available if you selected the Fixed option. Type the number of days from the service date by which you want to receive a response, then select an option from the drop-down list to specify business days, weekdays, or calendar days.

First Day Following Date Calculated Above

This field is only available if you selected the Fixed option. Select this check box, and then select a day from the drop-down list to add in extra time. You may want to use this option if you want the expected date for all service responses to land on particular day of the week.

Additional Days of Service Method

This section is only available if you selected the Fixed or Program option. Click

for more options.

Field Name	Field Description
Avoid Weekends/Holidays	Select this check box to omit weekends and holidays from all response date calculations.
Resource	Select a resource from the drop-down list.
Reason	Select the unavailable reason from the drop-down list.

Print Barcode

Field Name	Field Description
Enable Print Barcode Functionality	Select to print a barcode from the configured service event.
Default Event to Print Barcode Upon Initial Add	Select to automatically print a service event barcode when the configured service event is added and saved to a case.