Service Event Report Fields

Complete the following fields to generate the service event report.

Field Name

Field Description

Locations

Click

to select the locations that contain the data for the activity.

Date Range

Indicate whether you want to generate the report by issue date, service date, return date, or response due date.

Enter dates in the Start Date and End Date fields to specify a date range for the activity.

Service Types

Type the service type codes to include in the activity. Separate each code with a comma or semicolon. Type All to include all available codes. Click

or press F4 to search for and select multiple codes.

Sort Order

Select how you want the items to be listed on the report. The available options may include options to sort by case number, service type, or service date.

Report Options

The following options are available for this report:

•

Select Save as CSV to save the report output as a CSV file.

•

Select Include Comments to include comments from the service tracking dialog box in the report.