Maintaining Case Status
Indicate the current case status using the Case Status dialog box.
To add or modify a case status:
| 1. | Find a case, and access the Detail or Disposition tab. |
| 2. | Click  to add a case status, or select an existing case status to modify. |
| 3. | Complete the case status fields. |
| 4. | Click Continue (ALT+C). |
The case status displays on the Detail and Disposition tabs. If you updated an existing case status, the previous status is moved to the history.