Maintaining Case Status
Indicate the current case status using the Case Status dialog box.
To add or modify a case status:
1. Find a case, and access the Detail or Disposition tab.
2. Click Image to add a case status, or select an existing case status to modify.
3. Complete the case status fields.
4. Click Continue (ALT+C).
The case status displays on the Detail and Disposition tabs. If you updated an existing case status, the previous status is moved to the history.
Related Links
Case Status Fields (Parent Topic)