General Frequently Asked Questions
The following questions cover functionality found throughout Odyssey and Online Help.
How can I find out what a particular icon represents?
All of the icons and symbols used in Odyssey and Online Help are broken down according to the area of the system. Access the Icons to see a list of the different types of icons and symbols available.
How are dates entered in Odyssey?
Dates can be typed directly in the text box, or you can click Image to select a date from the calendar. When entering a date, there are several acceptable formats.
Why must I select a location before accessing a new area in the system?
Certain users can be given the ability to perform functions for several different locations. If you select an option that can be performed in different locations, the Select Location dialog box is displayed, where you must choose the appropriate location before continuing.
Why are certain fields outlined in blue?
Fields are outlined in blue to indicate that they are required. Required fields must be completed before saving or continuing with the current procedure. If you can type information directly into a required field, the background is white. If you cannot type in the field, the background appears transparent.
Why are certain letters underlined?
Underlined letters are called shortcut keys. Shortcut keys allow you to move through the system quickly without using the mouse. Press and hold the ALT button on your keyboard then press the underlined letter to perform the indicated function. For example, press ALT+F on the Case Manager Home page to find a case.
Why does Help show more options than appear on my screen?
To perform certain activities in the system, you must have the appropriate rights. The system administrator determines which rights should be assigned to each user, based on the user’s job responsibilities. When you sign on to the system, the system recognizes your user ID and displays only the options you have the right to use.
What are headers?
The term header often refers to the title or name that is displayed at the top of a page or dialog box. Headers are also used to divide a page or dialog box into designated sections. Headers are displayed in white text on a brown or green background, and they often contain options or links to other areas in the system. Headers are often referred to in the online Help to direct you to the right area of the page.
What is a dialog box?
Selecting an option in the Odyssey system often causes another smaller window to be displayed on your screen. These smaller windows are referred to as dialog boxes. They are displayed in front of the main Odyssey page.
Why are messages displayed when you pause your mouse on a particular item?
These messages are called tooltips, and they are displayed to provide you with additional information about an icon, field, or other option. Tooltips may give you an indication of the purpose of the item. They are also used throughout the system to provide additional relevant information that is not displayed on the page.
What is the list of options that is displayed to the left of the main Odyssey page?
The list of options displayed to the left of the main Odyssey page is called the navigation menu. All of the options listed in the navigation menu can be accessed through the main options on the product center home page. However, the navigation menu can be used to quickly access a different area within the system without going back to the home page.
To close the navigation menu, click Image at the top of the page beside the navigation menu to collapse the navigation menu and open up additional working space in the Odyssey window. Click Image to display the navigation menu again.
Why do drop-down lists have a Image in the corner?
This feature, which is common in most Windows compatible programs, allows you to resize a drop-down list. Click Image and drag the mouse to resize the list. The list remains re-sized until you exit the page.
Why does Help not refer to things the way my system shows them?
Some items in your Odyssey system may be user-defined. This means that titles of pages, codes, report names, etc. may be set up by the system administrator at your location. Any user-defined items may vary from what is displayed in Help.
Additionally, you may not see some of the fields explained in the Help topics. This could be due to your rights and roles as a user or your location may not have certain fields enabled due to your organization's needs.