Case Status on Event Fields

Complete the following fields to change the case status when an event is added to a case.

Field Name	Field Description
Case Category	From the drop-down list, select the case category that the event type should be associated when the case status is added.
Include	Select this option to select the case status types to which this case category and status should be added.
Specific Status(es)	Select this option to choose the specific statuses on an event type to which this new case status should be added.
Current Status	Click to select the current status on the event type that would trigger the new case status to be added.
New Status	From the drop-down list, select the new case status to be added to this event type.
Comment	Type notes or comments related to the record. Click for additional space. Click to check the spelling of the text entered.